The biggest reasons why hospitals in India and abroad are giving chat facilities to their visitors are: 1. Reduce operational expense 2. Enhance customer service healthcaremagic.com, healthizen.com in India have also joined the lead. Abroad also, various sites like offshoremd.com, chatmag.com, geocities.com, offshoremd.com etc are doing the same stuff. Even Health insurance plans – driven by the rapid growth of individual health coverage increasingly turn to customer service technologies that sophisticated retail businesses, ranging from consumer products to financial services, have employed successfully for years, most notably Click-to-Chat, or “Chat.” Why is Chat, a good Idea? Chat technology enables health plan members to communicate online with customer service reps through real-time text messaging, rather than over the phone. Because Chat technology allows service reps to handle more than one customer simultaneously, and provides customers with a detailed record of online text “c...
#MachineLearning, #BigData analytics, #ArtificialIntelligence have made the space of #digital #health even more interesting. Emerging markets like India are taking on these learning and bringing exciting business models. This blog is about Dr Dass's involvement in such projects and case studies. more on www.healthcursor.com